Terms & Conditions
Terms & Conditions
WE DELIVER ALL ACROSS THE UAE WITHIN 24 TO 72 HOURS!
CALL 04 885 36 37 or 04 447 32 15 for more information
THE UAE: The minimum delivery order is Aed 99.
We deliver in : Dubai - Abu Dhabi - Sharjah - Ajman-Ras Al Khaimah- Fujairah- Al Ain
How it works:
- When you place an order, your order is transfered to our back office
- You are requested to confirm your order by replying to the confirmation email sent automatically by www.online-pet-store.com once you checked out. Please check your spam / junk email folder if you didn't receive this email.
- Once your order is confirmed, our team prepares your order in the next hour to be ready for pick-up
- Depending on the hour of your order and category of your item/s, your package is picked-up the same day or the morning after
- Depending on the hour of your order and category of your item/s, your package is then delivered the same day or the day after
Discounts: Whilst we run various promotions/discounts from time to time, please note our ON SALE section has been clearly marked as items on sale if purchased in multiple packs. Your order will be ENTITLED to ONLY ONE DISCOUNT at a time, whichever is higher. The CHECKOUT will enable you to purchase the items and apply TWO discounts, however, upon delivery ONLY ONE discount will be applied, whichever is higher.
For cash on delivery :
We will only accept cash on delivery for orders outside Dubai
For Credit Card on delivery :
We accept credit card payments only for deliveries made within Dubai, upon special request. Should we have our courier company deliver for you, only CASH, transactions will be made.
All Deliveries to THE UAE will be FREE OF COST, for orders above Aed 99. For orders below Aed 99, Aed 50 will be charged.
Our (shortest) delivery delay within Dubai : 24-48 hours after placing your order
Our (longest) delivery delay within Dubai : 48-72 hours after placing your order. In case your order isn't in stock, you will receive an email following your order to inform you of the delay estimated to get your items.
Even if our contract with our delivery partner strictly follows the delivery time and must result in your order being delivered between 12h to 72 hours, we cannot guarantee that your order will be delivered in this time period. Weather conditions, traffic jams, out of service areas or unforseen circumstances could result in delays in delivery. In this case, you will be notified by an email or a phone call.
Feel free to contact us for any question at firstname.lastname@example.org or call 04 885 36 37 or 04 447 32 15